Refund policy

This Refunds and Returns Policy applies to all purchases made through the RebelPeddlers website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Customers have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason.

Notify Us: To initiate a return, email our customer service at support@rebelpeddlers.com with your order number and the reason for your return.
Authorization: After reviewing your request, we will send detailed instructions and, if applicable, a prepaid return shipping label.

Place the item in its original packaging, ensuring all tags and labels are intact.
Include the return authorization form and any supporting documentation.
Use the prepaid shipping label (if provided) or arrange shipping as per the provided instructions.

For Defective Products: Returns are free of charge when the item is damaged, defective, or incorrect.
For Change of Mind: Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse.

Change of Mind: Items must be returned unused, undamaged, and in their original packaging within 30 days of delivery.
Defective Goods: If the product is defective, contact us immediately. RebelPeddlers will cover return shipping costs and provide a replacement or refund.
Damaged Goods: Notify us within 24 hours of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary.
Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.
Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If unresolved, we’ll issue a refund or replacement.
Order Cancellation: Orders can be cancelled before shipment. If shipped, the return process applies.

Return Window: Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval.
Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days.
Refund Processing: Approved refunds will be processed to your original payment method within 7 business days after inspection.

The following items cannot be returned:

Send all approved returns to the specific address we provide.

This policy does not affect your statutory rights under applicable laws.